Case studies

Here’s some information about people we’ve helped to deal with their money and debt problems.

Ms E, a single parent who had stopped working was struggling to repay essential debts of nearly £3,000. She also owed £25,000 in non priority debt which was mostly her student loan. She claimed Income Support and Housing Benefit was due to be assessed. She faced losing her home as her landlord planned to evict her. A Money Adviser arranged for Housing Benefit to be paid and backdated, and persuaded her landlord not to evict her. Ms E is now gradually repaying the arrears and other debts.

Miss Cooper, a single person was unable to work due to fibromyalgia. She was registered as disabled and claimed Incapacity Benefit and Disability Living Allowance. She suffered from depression which was made worse because of her debt problems. A Money Adviser helped her to repay the priority debts of rent, council tax and a social fund loan. A successful Trust Fund application resulted in £504.06 being repaid to clear her water debt. She was helped to negotiate with non priority creditors to pay a token £1 per month.